Information we collect
When you send a booking request, we collect the contact and journey details you provide. This can include your name, phone or WhatsApp number, email, pickup and destination, date and time, passenger and luggage counts, flight information, accommodation, map link and notes.
- Booking and contact details supplied by you
- Basic source, referral and campaign parameters
- Operational notes, quote and fulfilment information
- Technical security data such as request time and network address
Why we use it
We use this information to answer the request, check transport availability, prepare a quote, coordinate a confirmed ride, maintain operational records, prevent abuse and understand which pages generate genuine enquiries.
- To take steps at your request before a transport agreement
- To perform an agreed transport arrangement
- For legitimate operational, security and service-improvement interests
- With consent where a measurement tool requires it
Who receives information
Relevant booking details may be shared with the transport operator or driver selected to fulfil a confirmed ride. Service providers that host or maintain the website may process data under appropriate instructions. We do not sell customer data.
- Assigned transport operators and drivers
- Hosting, communication and website support providers
- Authorities where disclosure is legally required
Retention and security
We retain booking records only as long as reasonably needed for fulfilment, customer support, accounting, dispute handling and legal obligations. Access to internal booking details is restricted, and supplier cost and margin are never published to customers.
Your choices and rights
Depending on the law that applies, you may ask to access, correct or delete your data, object to or restrict some processing, or withdraw analytics consent. Contact RAKNOW VIP using the published email or WhatsApp details. We may need to verify the request before acting.
Analytics and external links
No optional measurement tool is loaded unless it is configured and consent has been given. WhatsApp, Google Maps and other external services apply their own privacy terms when you follow their links.